Welcome to The Learning Effect - Learning Reinvented Podcast brought to you by the team at The Learning Effect. This podcast is based around all things learning, but with a difference. We've designed the podcast to provoke conversation and help drive change in the world of learning. We won't be speaking with the usual suspects, instead will be speaking with innovative players in the learning space, as well as those who are new to it. In addition to this podcast, we also have a Community aimed at learning professionals to collaborate and share best practice. You can join the Community by registering here: www.thelearningeffect.co.uk/communityregistration You can understand a bit more about The Learning Effect here: www.thelearningeffect.co.uk Roll The Intro by Alexander Nakarada | https://www.serpentsoundstudios.com Music promoted by https://www.free-stock-music.com Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/
Wednesday Jun 22, 2022
Wednesday Jun 22, 2022
Welcome to another edition of the Learning Reinvented podcast, brought to you by The Learning Effect Team.
In this episode host James Poletyllo speaks to Richard Blank. Richard is the CEO of Costa Rica’s Call
Center. He joins us to talk about his journey which has taken him from his childhood roots in Philadelphia to running a call centre business in Costa Rica. Along the way he has shared his knowledge and trained over 10 000 bilingual telemarketers. He shares with us the approaches he uses and advocates, the lessons he has learnt along the way and his philosophy on leadership
The Learning Reinvented Podcast aims to bring a variety of new and different voices to talk about the current and future state of learning at work. We want our conversations to be though provoking, useful and real world. We appreciate your thoughts and feedback to help achieve this.
About The Learning Effect
The Learning Effect’s vision is to help companies create purposeful, consumer grade learning experiences which help you deliver your business goals and your team realise their potential. If you are looking to change your companies learning or for new learning technologies we should be your first call.
About the Guest – Richard Blank
Richard’s journey in the call centre space is filled with twists and turns. When he was 27 years old, he
relocated to Costa Rica to train over 5000 employees for one of the larger call centres in San Jose. With
a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared
his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection
of restored American Pinball machines and antique Rockola Jukeboxes in Central America making
gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call
Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of
Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker
for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back
to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each
year for students that plan on majoring in a world language at the university level.
To connect with Richard
LinkedIn: Richard Blank | LinkedIn
About the Host - James Poletyllo
James is one of the founding director's of The Learning Effect.
With 20 years experience of leading learning functions in a variety of industries he is now focused on helping organisations create consumer grade learning experiences which deliver results and performance.
He is passionate about making a difference and is on a mission to change the future of learning at work for the good of every employee.
You can follow and connect with James via: